It is a one-day workshop that gives front-of-house teams the confidence and skills to create "Feel Good Moments" for families. The session goes beyond standard service, teaching crew how to naturally engage with children and parents to make every visit feel special.

Attendees will gain a toolkit of practical, proven engagement techniques to use immediately. More importantly, they will return with the confidence to take the initiative in the dining area, creating "Feel Good Moments".

The training runs from 10am to 4pm. Your booking confirmation email will include the full details and the specific address of your Regional Host/training venue

The programme is for front-of-house crew who  may benefit from increased confidence and techniques to naturally engage with families. We aim to give these team members the confidence boost needed to engage naturally, rather than focusing on your most outgoing stars. For more details, see the Business Manager Guide.

We recommend sending team members who have completed their initial orientation and understand basic restaurant operations. This ensures they can focus on the experiential side of the training rather than learning the fundamentals.

The training is designed for those front-of-house Crew Members who are likely to have the most interaction with families. However, some shift managers may find it useful to attend or to learn the techniques their team has brought back to help sustain the "Feel Good" energy in the restaurant.

Just themselves and an open mind! All training materials, workbooks and tools are provided by our training team on the day.

Sessions are capped at 16 participants with two expert trainers per room. This small group size ensures everyone receives personal coaching and has the space to build their confidence through interactive learning.

Water is provided throughout the day, but formal catering is not included. We recommend that Franchisees provide a subsistence allowance or that team members bring a packed lunch. Where possible, venues are chosen to ensure food and drink are available to buy on-site or within a short walk.

Full uniform is not required. We encourage attendees to wear comfortable, casual clothing to help them relax and engage with the interactive activities. Stepping out of uniform helps shift their mindset from a standard shift to a personal development experience.

Treat this as a "seed-planting" exercise. Once your two team members return, encourage them to share their new skills with the rest of the crew. This creates a ripple effect, improving family service across your entire restaurant.

McDonald’s UK is subsidising 70% for every space on the course. This means the franchisee will be responsible for the remaining 30% of the cost - equivalent to £49.99 + VAT per attendee.

Where possible, sessions are held with a McDonald’s location acting as a ‘Regional Host’. In areas where this is not possible, we use external venues. These locations always provide water, and we aim to ensure convenient food options are available nearby.

By bringing together crew from different restaurants, we create a more dynamic training environment, which encourages best practice sharing across restaurants and supports an equitable and collaborative culture across the entire estate.

We do not currently offer private sessions. The collaborative model is designed for teams to learn alongside peers from other stores, which provides the best results. Keeping sessions open ensures every restaurant has an equal opportunity to secure spaces.

Each restaurant is allocated two training spaces. For flexibility, these are pooled at the franchisee group level. For example, a group with five restaurants has 10 spaces to use across their team however they choose.

All bookings are managed through our online platform. There, you can view upcoming training sessions including dates, locations, and space availability.

Yes. The platform gives you flexibility to assign your group’s total spaces to whichever restaurants or individuals you feel would benefit most, regardless of which specific restaurant earned the initial allocation.

Once your group's total allocation is reached, the platform will show your balance as zero. If you have more team members who would benefit from the training, please contact customer support via the homepage of this site to discuss further availability.

While you can technically book multiple people onto one session, we highly recommend a mix. The programme is most effective when participants interact with peers from different restaurants and franchises to gain fresh perspectives.

Yes. The person making the booking will receive an automated confirmation email. This includes all the "Need to Know" details to ensure the attendee feels prepared and supported.

No. We do not collect attendee contact information during the booking process. It is the responsibility of the booker to share all session details with the attendees to ensure they arrive at the right place and time.

You can reserve spaces immediately, but names and store details of attendees must be provided via the platform at least 7 days before the session. Substitutions are allowed at any point before the training session. To ensure no space goes to waste, bookings without these details 7 days prior may be cancelled and released to other restaurants. We do not require attendee contact information.

Names will only be used to help administer the training session. Our trainers tailor each session to the specific group attending. Knowing who is in the room allows us to prepare the right materials and ensure we can effectively support and coach every attendee.

Yes. If the original team member can no longer attend, you can log back into the platform to update the name and store information up to 48 hours before the session .

Yes. We understand that restaurant priorities and rotas can change. You can cancel a booking directly through the platform up to 72 hours before a session. To ensure we can offer that space to another team member in your region, we ask that you provide as much notice as possible.

For cancellations made at least 72 hours before a session, your balance will be automatically reinstated. If a cancellation occurs with less than 72 hours' notice, the space will not be reinstated to your balance and you will still be charged the 30% contribution fee (£49.99+VAT) per person.

Whenever a new session is scheduled within your region, you will automatically receive an email notification. This ensures you are the first to know when local opportunities become available. You can turn these notifications off in your dashboard.

Yes. If a space becomes available due to a cancellation, an automated alert will be sent to everyone in the waitlist. You can join the waitlist for an event in the event booking page, this allows you to claim the spot on a first-come, first-served basis.

Do not be discouraged if your preferred session is at capacity. We frequently return to every region, and the programme is designed to maintain a steady, recurring presence. New sessions will be added to the schedule shortly, and you will be notified via the alert system when they become available.

If your dashboard doesn't accurately reflect your restaurant group or your space allocation, please contact our support team via the link on the homepage of this website and on your dashboard in the booking platform.

Regional Hosts act as training hubs. While they provide the physical space, they are also a vital part of the training community. We ask Hosts to welcome visiting trainees with the same hospitality we show our customers, setting a positive tone for a productive day of learning.

We are always looking for high-quality spaces to act as regional hosts. If you have a dedicated training room or a quiet, partitioned area that can comfortably accommodate a group, head over to our "Become a Regional Host" page. There, you'll find everything you need to see if your space is a good fit and how to register your interest.

Hosting is a collaborative commitment to the wider McDonald’s network. There is no fee; instead, the value lies in having the training delivered "on-site" for your own team and establishing your restaurant as a centre for excellence in your region.

We work closely with our Regional Hosts to find dates that suit their restaurant's rhythm. Once we agree on a date, we upload them to the platform opening the training session to the region for bookings.

No. The programme is designed to be self-contained within your training area. Our facilitators handle all setup and pack-down, ensuring your restaurant floor remains focused on the customer.

No. Your training spaces are valid at any session listed on the booking platform. We encourage sending team members to different locations, as a "change of scenery" often helps quieter individuals find their confidence and step out of their shells.

We are scheduling sessions concurrently across the UK, but they are staggered by different months and regions. This ensures a balanced and fair distribution of training opportunities nationwide. We will contact you directly to finalise dates as we move through the planning phases for your area.

You are automatically subscribed to email alerts for the region(s) where your restaurants are located. This ensures you are notified the moment a new training session is added in your area. If you no longer wish to receive these updates, or if you want to manage which regions you hear about, you can update your preferences at any time via your Dashboard once logged in. You can also unsubscribe from these updates by clicking the “unsubscribe” button at the bottom of any email updates that you may have received.

If a session in your region is fully booked, you can choose to join the waitlist. If a space becomes available due to a cancellation, an automated email is sent to everyone on that list, and the space is filled on a first-come, first-served basis. You can opt out of these specific alerts at any time by removing yourself from the waitlist on that session’s listing.

No. You are only automatically subscribed to alerts for the regions where your restaurants are located. This is to prevent your inbox from being overwhelmed with notifications for sessions that may be too far for your team to travel   .

Yes. While you only receive alerts for your local area, you are free to book any available session listed on the platform, even if it is outside of your assigned region(s). This is particularly useful if your team is happy to travel or if a session in a neighbouring region better suits your schedule.

McDonald’s UK subsidises 70% of the programme. A remaining contribution of £49.99 + VAT per attendee will be charged directly by McDonald’s UK after the session.

If we have to cancel a session for any reason, you will be notified immediately via email. In these instances, any spaces you had booked will be automatically reinstated to your account so you can book onto an alternative date.

To ensure sessions are properly prepared, we require attendee names and store details to be submitted via the portal no later than 7 days before. If these details are not provided, we reserve the right to cancel your spaces to allow others on the waiting list to attend. In this case, your booking credits will be refunded and you will not be charged the contribution fee of £49.99+VAT.

If a team member fails to attend without prior cancellation via the portal (a "no-show"), the space is lost, the credit is not returned and the 30% per person contribution fee of £49.99+VAT remains payable .

It is the sole responsibility of the account holder or nominated coordinator to share all session information - including location, start time, and dress code - with the attendee(s). The training team has no direct contact with trainees prior to their arrival. We are not responsible for any team members failing to attend or arriving at the wrong location because information was not passed on by the restaurant.

No. Booking spaces are non-transferable and are tied specifically to your franchise or McOpCo group. They cannot be "gifted" or moved to another user account outside of your own organisation.