Introducing
Family Fun Training

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A full-day workshop designed to give your customer facing team the confidence to create more feel-good moments for families.

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This isn't your average training day; it’s a hands-on experience packed with role-play and skills tutorials that empowers crew and equips them with a toolkit of advanced engagement techniques to initiate fun, natural interactions.

Post-training confidence boost in engaging with families:
97.5%
Confidence in organising family events and activities after attending a session:
95%

*Based on surveys conducted during Family Fun Training pilot events.

Who is the training for?
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Mastering the Feel-Good Moment

Unmasking potential

Bringing quieter crew out of their shells and building their self-belief.

Interactive Fun

We’ll teach your crew the mechanics of magic, engaging games and face painting.

Prop Pros

Your team will learn the tricks of the trade to get the most out of the restaurant activity kit.

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Find Out More

Dive into the details with our Business Manager Guide. It’s packed with hints on identifying your top candidates for training, plus a full look at the skills they’ll be bringing back to store.

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“It was 10 out of 10! All the trainers and the training provided was amazing! At first I was a little bit nervous and excited too because it’s something beyond our restaurant. Today we learned something new!”

Tarannum, Customer Experience Leader

“I see the benefit of having this training is really elevating hospitality. If the restaurants really want to elevate the customer experience to a higher level, I would definitely recommend this course.”

Ada, Head of Training

“It was so good speaking to other people from other stores as well and teaming up, because we really bounced ideas off each other. I think that would be really useful going forward...”

Jemma, Customer Care

"I’ve worked with McDonald’s 35 years, and I’ve done similar training over that time, but this has been by far the best training I’ve ever been on in terms of hospitality, in terms of what we can do with children; and I’d wholly recommend it.”

Sarah, Business Manager

“I thought it was brilliant. It was very exciting and very inclusive… my confidence has grown a lot with all of the activities that we did, but I also think that it was just fun to be with everyone and to not feel judged. It was a lot of fun as well.”

Delphine, Customer Experience Leader

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